Violet Ovedje

Summary

I bring over 4 years of customer service expertise and a background in banking operations. As an aspiring full stack engineer, I'm driven to combine my customer-centric skills with technical innovation.

Education

Bachelor of Arts, Lingusitics - Delta State University, Abraka (2014-2018)

Work Experience

Team Member, Retail Operations - Access Bank Plc

April 2021 - April 2023

Handled financial transactions and provided personalized service to customers at the bank's counter.
Assisted customers with inquiries, resolved issues, and ensured a positive banking experience.
Managed ATM operations, including monitoring dispenses and promptly addressing any technical issues or jams.

Telemarketing Executive, Growth - Edves Nigeria Limited

August 2020 - February 2021

Spearheaded cold calling initiatives, crafting persuasive scripts and effectively communicating the value of the company's software products and services.
Successfully generated leads through strategic outreach, engaging potential clients and highlighting the benefits of the education technology solutions.
Leveraged strong sales acumen to convert leads into customers, showcasing the software products' features and tailoring solutions to meet clients' needs.

Skills

Excellent Communication Skills : ⭐️⭐️⭐️⭐️⭐️
HTML Proficiency : ⭐️⭐️⭐️⭐️ ⭐️
Product Knowledge : ⭐️⭐️⭐️⭐️ ⭐️

Certifications

Customer Care Professional
Institute of Arts Management and Professional Studies (June 2019)
Product Analytics Micro- Certification
Product School (February 2023)

Other

Contact me